Tenant Portal /
Portail des locataires
Quick access to tenant guides, rules & policies, fire safety plans and service provider forms for all Embrun & Russell Apartments buildings.
All documents open in a new tab as PDF files so you can read, download or print them.
Tous les documents s’ouvrent dans un nouvel onglet en format PDF pour lecture, téléchargement ou impression.
📄 Forms & Service Providers
Forms and brochures for new tenants, lease termination and utilities (CARMA, Rogers, Vista, Reliance, 1Valet, Building Stack, etc.).
🛠️ Tenant Care Guide / Guide d’entretien
How to care for your apartment and appliances so everything stays in good working order.
🎥 How-To Videos & Guides / Vidéos et guides pratiques
Quick resources to help you use and maintain your equipment, apps, and controls.
Ressources rapides pour vous aider à utiliser et entretenir vos équipements, applications et contrôles.
🧼 Maintenance & Cleaning / Entretien & nettoyage
Nettoyer le filtre de votre climatiseur mural How to clean your Air Exchanger filter
Nettoyer le filtre de votre échangeur d’air How to clean your dryer lint trap
Nettoyer le filtre à charpie de votre sécheuse How to clean a glass stove top
Nettoyer la surface en verre de votre cuisinière How to clean your hood fan filter
Nettoyer le filtre de votre hotte de cuisine
🌡️ Heat & A/C Controls / Contrôles de chauffage et climatisation
Utiliser votre thermostat Honeywell How to use your mini-split A/C remote
Utiliser la télécommande de votre climatiseur mural How to use your Lifebreath HRV wall controller (BC03)
Utiliser la commande murale de votre VRC Lifebreath (BC03)
📱 Apps & Portals – Building Stack & 1VALET
Applications et portails – Building Stack & 1VALET
Comment vous inscrire à l’application Building Stack PDF 1VALET – Amenities settings
1VALET – Paramètres des commodités 1VALET – Facial entry
1VALET – Entrée par reconnaissance faciale
🤝 Community Guidelines / Règles de vie en communauté
Guidelines to help everyone enjoy a respectful, quiet and friendly environment.
📋 Rules & Policies / Règles et politiques
Building-specific policies for BBQs, cleanliness, smoking, underground parking and more.
🚚 Move-Out Checklist
To help your move go smoothly and avoid extra charges, please review this checklist before you leave.
- Notice to Vacate (N9 Form) – Complete the N9 and submit it through Building Stack at least 60 days before your move-out date.
- Keys & remotes – On your last day, leave all keys and remotes in the first kitchen drawer (entrance keys, unit keys, storage keys, mailbox keys and garage remotes, if applicable).
- Electricity – Contact your provider to advise them of your move-out date: Hydro One, Embrun Hydro or CARMA (depending on your building).
- Hot water tank rental – Contact Vista Services or Reliance (as applicable to your building) to cancel your hot water tank rental.
- Internet / Rogers equipment – Return any leased modem or equipment to the nearest Rogers store. Non-returned equipment may result in charges (for example, a $150 fee).
- Cleaning – Leave the apartment in clean condition: appliances wiped and cleaned, floors swept or vacuumed, bathroom cleaned, cupboards emptied, and all personal items removed.
- Damage or repairs – If there is damage beyond normal wear and tear, please advise management in advance so we can arrange repairs.
📞 Contacts
Utility providers, municipal services and support contacts for all buildings.
| SERVICE | PHONE | EMAIL / WEBSITE |
|---|---|---|
| Carma Corp | 1-888-298-3336 | info@carmacorp.com |
| Rogers Ignite Internet 150U | 1-855-759-5856 | — |
| Coopérative Hydro Embrun Inc | 1-613-443-5110 | info@hydroembrun.ca |
| Hydro One | 1-888-664-9376 | www.hydroone.com |
| Vista Services | 1-877-318-4782 | mslogar@vistaservices.ca |
| Reliance Home Comfort | 1-877-882-3886 | crs@reliancecomfort.com |
| Russell Municipality / Township | 1-613-443-3066 | Large Item Collection Info |
🧹 Building Cleaning Schedule
Weekly and bi-weekly cleaning schedule for all Embrun & Russell buildings.
| 975 & 979 – Tuesdays | 377 & 480 – Thursdays |
|---|
📱 Mobile services that serve this area
Mobile provider that serves Embrun & Russell.
| Provider | Website | Details |
|---|---|---|
|
Fizz Use Code: 5NQKP |
Fizz.ca | Data 20 GB | Network 4G LTE | Unlimited min/texts Canada-wide | Referral info |
Your Feedback Matters
We’re always working to make your living experience as comfortable as possible. If you’d like to share a comment, suggestion, or compliment, please visit our Tenant Feedback page.
Nous travaillons constamment à rendre votre expérience de vie ici plus confortable. Si vous souhaitez partager un commentaire, une suggestion ou un compliment, veuillez visiter notre page de commentaires des locataires.